Rapport Building Strategies
R750.00
Learning Objectives
Part One- Building Rapport and Personal Excellence from the Inside
Understand the importance of Rapport Building in the sales process with customers and potential customers.
Have a good understanding of the need for Personal Excellence and the 5 levels of the Personal Excellence model.
Part Two- The 6 Strategies
Define and apply the 6 strategies for building rapport:
- Adjust the real internal you
- Drop the role
- Match the total person
- Talk their language
- Anchor for response
- Be a complete listener
Estimated length, including assessments and exercises 1 hour 30 minutes
Description
“The absolute No. 1 factor in selling today is ability to build rapport.” Module 4 teaches sales people to shift gears and come out of their comfort zones to build attraction with the buyer.
Match, mirror and pace the rhythm of communications; recognise their core visual, auditory, kinaesthetic (feeling) senses, and appeal to this by using vital listening and feedback skills. Roleplaying and various exercises will allow sales professionals to adjust, drop the role, mirror and talk the language, anchor the responses and become a real listener. Where 70% of the sale is listening to the buyer, this module develops the conscious necessity of becoming a “Master Rapport Builder”.
