After Sales Account Building
R750.00
Learning Objectives
Part One – VIP functions and Other useful tools
Be aware of the different types of VIP functions you could use, and be able to set these up in a planned
way for your clients.
Understand the other tools you can use, and how to use them
Part Two – Lead Opportunities (referrals)
Understand the different types of referrals you can get
Know when to ask your client for a referral
Know how to ask for a referral
And realise the importance of showing “lead respect”
Estimated length, including assessments and exercises 1 hour 45 minutes
Description
After the sale is made the work has just begun.” After the purchase, many sales people and companies neglect the customer. Learn how to maintain and strengthen client relationships after the sale to ensure that they become a long-term business partner. Participants will build successful tools and strategies to keep and develop key clients. By planning the effective use of VIP events, clippings, tickets, lead referrals, scratching their backs, sending business, thank you opportunities, newsletters, personal calls and other creative ways of adding value, participants will learn how to build a strong relationship. Module 12 is very complimentary with Managing Complex Business Relationships for planning how to influence various individuals by becoming a Master Relationship Builder will produce long-term profitability and leads from your existing client base.
