Sales Books and Tools
Shane Gibson’s Closing Bigger – The Field Guide To Closing Big Deals Book, Bill Gibson’s audio CD and implementation manual programs like Boosting Sales & Profits With Focus Selling, Making Personal & Corporate Marketing & Advertising Really Pay and Turning Entrepreneurial Spirit Into Business Opportunities will keep you on top of your game.
Social Media & Networking
Twitter, Facebook, Youtube and Blogs are only the tip of the iceberg. Social media is turning sales and marketing upside down. BGI’s social media programs, seminars, and books like “Sociable” by Shane Gibson and Stephan Jagger helps you profit from this trend. Become Sociable©!
Call Centre & Collections
BGI’s outbound and inbound sales and service programs ensure that add-on’s and up-sells are capitalised on and opportunities are not missed. Our collections program helps ensure that your collectors “get the money & keep the client”. Our mission…”to take call centre agents and team leaders to new levels of effectiveness and professionalism”. Expect even more from BGI!
Customer Service
Exceptional customer service cannot be reduced only to a checklist of actions and standards. It is the shifting and changing of your staff’s customer care beliefs, values, perceptions, attitudes and thoughts that produces a positive customer experience. It happens from the inside-out. It is about going beyond service to super service. That’s our focus!
Entrepreneurship
5000 business owners graduated from Bill Gibson’s 6 -10 month Canadian Business Owner Development Programs, the European Union sponsored the Business Success Series Programs in South Africa and the Saudi Government recently co-sponsored the training of 200 students in Arabic on Bill’s 43 module Professional Sales Representative Career Program. Entrepreneurship and Economic Development…that’s us!